Privacy Policy

At VICtours, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or book a tour with us.

1. Who We Are

VICtours is a UK-based walking tour provider offering online booking services. Our contact email is hello@VICtours.co.uk. We do not operate from a public-facing physical address.

2. Information We Collect

We may collect the following types of personal information when you use our website or make a booking:

Your name
Email address
Payment details (processed securely via our payment provider)
Tour preferences or special requirements
Any correspondence you send us via email

3. How We Use Your Information

We use your information to:

Confirm and manage your tour bookings
Respond to enquiries
Improve our services
Comply with legal obligations

We do not share or sell your personal information with third parties, except where necessary to process payments or comply with the law.

4. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and collect anonymous usage statistics (e.g., via Google Analytics). You can disable cookies in your browser settings if you prefer.

5. Your Rights

You have the right to:

Request a copy of the information we hold about you
Ask us to correct or delete your data
Withdraw consent to marketing (if applicable)

To exercise any of these rights, please email hello@VICtours.co.uk.

6. Data Retention

We only retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

7. Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

8. Third-Party Services

Payments and some website functions may be handled by trusted third-party providers. We ensure these partners also comply with data protection laws.

9. Changes to This Policy

We may update this policy from time to time. Any significant changes will be noted on our website.

Questions?

If you have any questions or concerns about this Privacy Policy, please contact us at hello@VICtours.co.uk.